Please refer to our size chart. If you’re still not sure or are in between sizes, do not hesitate to contact us at info@visibleartshop.com.

Please note: Total delivery time = Processing time + Shipping time.
It takes us 10 to 12 business days to process and ship your order. Standard shipping takes 5 to 10 business days worldwide. You may upgrade to Express shipping and receive your order for 2 to 5 days after it has been shipped.

All orders are shipped from our atelier in Sofia, Bulgaria (European Union). 

Yes! We ship worldwide. Please be advised that some countries charge additional customs and duties, and customers are responsible for any such charges. 

Your tracking number will be included in the confirmation email that your order has been shipped.

Please note that we cannot accept returns or withdrawals for customized or personalized items under any circumstances, regardless of your location.

For US and International Customers (Outside the EU): You can contact us to return your order within 14 days of receiving it. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it, with all labels and tags attached.

Please email us at info@visibleartshop.com to receive a return authorization before shipping your item back. Upon request and where available, we can provide a DHL return label, the cost of which will be paid by the customer (deducted from your final refund).

For European Union (EU) Customers Only: Under EU consumer protection laws, you have a statutory right to withdraw from your purchase within 14 days of receiving your order. 

To exercise this right, you can use our Online Withdrawal Form or notify us via email at info@visibleartshop.com. Once submitted, we will acknowledge receipt via email without delay. You must return the goods to us within 14 days of your notice.

Returns from the EU must be shipped to the following address: Mladost 4, bl. 477A, entr. 1, 1st floor, aprt. 1., 1715 Sofia, Bulgaria

Shipping, Fees & Responsibilities (Applies Globally):

• Item Condition: Items should be returned in their original packaging with tags attached. You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning (e.g., trying them on).
• Shipping Costs: You will be responsible for paying the shipping costs for returning your item, as well as the shipping of your new item in case you wish to make an exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Taxes & Customs: Duty fees, taxes, and customs charges for shipments declared with high value are the customer's sole responsibility when they apply.
• Tracking & Insurance: If you are shipping an item over $75 and are not using a label provided by us, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Liability: We cannot take responsibility for held, lost, or damaged packages returned with services other than the pick-up/label we provide.

If you would like to exchange sizes or exchange your product for a new one of the same value, please contact us at info@visibleartshop.com with your request. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected we will send the new item.