Returns & Refunds

RETURNS

You can return your order within 14 days of receiving it. After that, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we cannot accept returns for customized items.

Please contact us via email to info@visibleartshop.com so we authorize your return.

 

HOW TO RETURN YOUR ITEM

To return your product, you should mail your product to:

Mladost 4, bl. 477A, entr. 1, 1st floor, aprt. 1., 1715 Sofia, Bulgaria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@visibleartshop.com.

 

CANCELLATIONS

You may cancel your order before it is ready for delivery, by call or email up to 24 hours after making a payment. We will return all payments related to the order without undue delay.